{"id":1356,"date":"2026-06-11T15:38:18","date_gmt":"2026-06-11T15:38:18","guid":{"rendered":"https:\/\/usmovingexpertss.com\/?p=1356"},"modified":"2026-06-11T15:38:18","modified_gmt":"2026-06-11T15:38:18","slug":"i-just-need-somebody-to-help-what-911-calls-reveal-about-alligator-alcatraz","status":"publish","type":"post","link":"https:\/\/usmovingexpertss.com\/?p=1356","title":{"rendered":"\u2018I just need somebody to help\u2019: What 911 calls reveal about Alligator Alcatraz"},"content":{"rendered":"<article><!-- --><!-- --><!-- WPS-5038 -- removed the script from WPS and added the placeholder for trinity player --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- --><!-- CONTENT --><!--[--><!--[--><\/p>\n<p>The calls came in from all over the world\u2014France, Illinois, and nearby Miami\u2014as people with family and friends at one of the country\u2019s most infamous immigration detention centers dialed the one number they trusted to get help: 911.<\/p>\n<p>Read more <a href=\"https:\/\/usmovingexpertss.com\/?p=1354\">Multiple people found shot, and a teenager died, South Carolina officials say<\/a><\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Again and again, confused and desperate family members, unsure how to reach Alligator Alcatraz, called and were connected to the Collier County Sheriff\u2019s Office for help with their loved ones held in tents and cages in the Florida Everglades.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cA security guard called me today to tell me that the father of my children had a cardiac arrest and can not feel his arm at all,\u201d a Miami-Dade woman seeking care for a 41-year-old detainee told a dispatcher.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>The Miami Herald reviewed more than 130 incident reports and 911 calls over 328 days, all routed to the Collier County Sheriff\u2019s Office starting last summer, when the site was under construction. The calls, obtained through a public record request, ran through mid-May of this year, when state and federal officials acknowledged that discussions about closing the complex were underway.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The recorded conversations offer a glimpse into Alligator Alcatraz\u2019s daily operations and the confusion about what goes on inside the detention camp, and illustrate the desperation of detainees and their families on the outside, who, at best, can beg for help.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>\u201cI just need somebody to please make sure that, like, get him some antibiotics or something. There\u2019s no number for this place,\u201d a woman who identified herself as Jessica pleaded, asking for medics to be sent for her fiance. \u201cI just need somebody to help.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<h2>Calls for help<\/h2>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Since opening, the detention center\u2019s activities have remained opaque, with limited information provided to detainees\u2019 families. Visits are not permitted and lawyers have faced challenges in gaining access.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The few details families receive come through alarming phone calls from detainees worried about their health and mistreatment at the facility. In turn, family members with no way to reach the Everglades detention camp call emergency services.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>Calls from worried family members started pouring in last summer as the detention camp \u2014 promoted as an isolated complex built to hold the \u201cworst of the worst\u201d \u2014 was plastered across television screens and social media.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Alligator Alcatraz operates as its own mini city, equipped with emergency responders, medical staff and a dispatch team staffed primarily by private vendors. But the number publicly listed as the detention center\u2019s contact is for the Krome North Processing Center, a different facility located in South Dade.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Alligator Alcatraz\u2019s dispatch does not handle 911 calls. When the Sheriff\u2019s Office receives an emergency call, it forwards the information to the detention center for internal handling.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>Esvin Rodezno, a 29-year-old detainee, had been seeking medical attention for two days when his fiance, Jessica, called 911 on Aug. 5.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>She said that Rodezno was being refused care despite symptoms such as fatigue, sore throat and a rash that was \u201cspreading to his head, his arm.\u201d Medical staff at Alligator Alcatraz told him, \u201cYou\u2019re not dying,\u201d she said.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Jessica, who only provided her first name, was hoping the Collier County deputy would send a medical unit to the site to check on him.<\/p>\n<p><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336345771%3Fsecret_token%3Ds-VeH9XTqGcWd&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Jessica<\/div>\n<\/div>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The deputy said the best they could do was pass her information along to the medical staff at Alligator Alcatraz, and that someone could contact her.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cOkay, do you think that they would actually take it seriously, though?\u201d Jessica asked.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>\u201cI don\u2019t work for them,\u201d the deputy said. Alligator Alcatraz has its own on-site medical staff and that assistance is provided only when requested, she said.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Sounding doubtful and defeated, Jessica hung up. Efforts to reach her were unsuccessful.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The Florida Division of Emergency Management, which oversees Alligator Alcatraz\u2019s operations, did not provide comment for this story.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>A Department of Homeland Security spokesperson said its immigration detention centers provide \u201ccomprehensive medical services\u201d and that detainees \u201cwho require higher levels of medical care are referred to local emergency services as needed.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cOut of an abundance of caution and in the best interest of a detainee\u2019s medical needs, illegal aliens may be transported to area hospitals using emergency medical services,\u201d the spokesperson said in a statement. \u201cAs additional detainees with more complex medical needs have arrived at the facility, medical staff established additional medical protocols. This is the best healthcare that many aliens have received in their entire lives.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Families and human rights advocates disagree. In a , the human rights organization Amnesty International accused the state and federal governments of providing inadequate medical care at the Everglades detention center. The report findings indicated \u201ca routine denial of access to medical care and failure to fulfill individuals\u2019 physical and mental health needs, placing individuals at serious risk of harm.\u201d<\/p>\n<p><!--]--><!--[--><\/p>\n<p>\u201cIndividuals who reported pain or illness were routinely ignored by facility staff, and medical treatment, when provided, was delayed or substandard,\u201d the report stated.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The report \u2014 disputed by the state and federal governments \u2014 also stated that the facility and its conditions had been designed to make the detainees\u2019 detention \u201cunbearable.\u201d There have been rumors of people attempting suicide or dying at the facility, which the Herald has been unable to confirm.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The 911 calls reveal one such unusual occurrence.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>In March, a man who identified himself as Emess and said he was calling from France told the dispatcher that his \u201cbrother right now is in a detention center and he is threatening to harm himself, and I need some help.\u201d<\/p>\n<p><!--]--><!--[--><\/p>\n<p>Emess said his brother, a 30-year-old immigrant from Ivory Coast, had called him to send a message to loved ones that \u201che\u2019s dead. He killed himself.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>His detained brother told him the code to his phone, said \u201cI love you guys\u201d and hung up.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336347085%3Fsecret_token%3Ds-86qvGPzdhnE&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Emess<\/div>\n<\/div>\n<p><!--]--><!--[--><\/p>\n<p>The Herald tried to reach Emess, but the number was disconnected. A federal database for immigrant detainees states that his brother is being held at the Mesa Verde detention center in Bakersfield, California.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>A DHS spokesperson said \u201csuicides in DHS custody are tragic and rare,\u201d and that there is a strict \u201cintervention protocol to ensure the detainee\u2019s health and wellbeing is protected,\u201d but did not answer a question about how many detainees, if any, had killed themselves at Alligator Alcatraz.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cICE requires annual suicide prevention training, enforces 15-minute checks on suicide watch, and ensures that only clinicians \u2014 not custody staff \u2014 can remove someone from suicide watch,\u201d the DHS spokesperson said.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>The internally handled calls documenting how the detention center resolved concerns relayed by 911 dispatchers were not available to the Herald. It is unclear whether they circled back with family members who called.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Some of the recorded calls make clear that the facility was aware of the detainee\u2019s situation and that the detainee was already receiving medical care.<\/p>\n<p>Read more <a href=\"https:\/\/usmovingexpertss.com\/?p=1353\">New venue with a USC flair coming to prominent spot in Columbia\u2019s Five Points<\/a><\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>In early March, Miami-Dade Fire Rescue called the sheriff\u2019s office because they had gotten a call from a woman who said that a 61-year-old detainee \u201chad shortness of breath and difficulty breathing.\u201d<\/p>\n<p><!--]--><!--[--><\/p>\n<p>The Collier County deputy transferred the call to Alligator Alcatraz, where it was confirmed that the detainee had already been located and was being evaluated by the detention center\u2019s medical staff.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Later that month, a man from Illinois called about a detainee who he said had suffered a seizure.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cFrom what my family member told me, he had a seizure, he collapsed on the floor and he started foaming from his mouth,\u201d the man told the deputy.<\/p>\n<p><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336346566%3Fsecret_token%3Ds-EUHVpPbmvVs&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Illinois man<\/div>\n<\/div>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>When the Collier County deputy called the detention center to report the incident, the Alligator Alcatraz dispatcher confirmed, \u201cWe did have a seizure patient, we haven\u2019t got a name yet.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Recordings obtained by the Herald also shed light on fallout after flare-ups inside the facility, where detainees and their lawyers have alleged violations of detainees\u2019 First Amendment rights and abuse at the hands of guards.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>On April 2, the detainees began to riot after the facility shut off the phones for the day without any explanation, according to federal court records. Guards pulled them out of their cages and beat them, leaving one with a bloody eye and another with a broken wrist, and pepper-spraying them indiscriminately, according to a filing by an attorney in the First Amendment case.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Two days later, Natalie, a West Palm Beach woman who wanted to be identified only by her first name, called to request that paramedics be sent to the detention center for her fiance, Djo Paul, a 29-year-old immigrant from Haiti.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cHe\u2019s experiencing chest pain, trouble with breathing, and, you know, due to the Mace, the pepper spray that was in the facility, and he\u2019s not able to breathe,\u201d she told the deputy.<\/p>\n<p><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336343839%3Fsecret_token%3Ds-AyBdLmPPZSg&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Natalie<\/div>\n<\/div>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>She said Paul had developed \u201cskin irritation issues.\u201d The deputy told her they would forward the information and she would receive a call with an update.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Two days later, she called again. Paul had not received any medical care, and there had been another pepper spray incident, she said.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>When the Herald spoke to Natalie, she said Paul had not received proper medical care at the facility and had been deported.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<h2>Confused employees<\/h2>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The recordings show that, early on, even Alligator Alcatraz employees were confused about how to handle everything from emergencies to transportation.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Staff at the detention center called the Collier County Sheriff\u2019s Office seeking advice about how to handle trespassers. An employee of state vendor Critical Response Strategy called because \u2018they were all let go today \u2014 she is stranded there and needs assistance getting to Miami.\u201d<\/p>\n<p><!--]--><!--[--><\/p>\n<p>Some of the employee calls mirror the confusion families experienced when seeking medical care for a detainee. They, too, were unsure where to go.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>On July 25, after employees attempted the Heimlich maneuver on a woman who had been choking, another called 911. The worker had passed out between the laundry and shower facilities and was surrounded by eight other panicked staff members deliberating what to do.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cIs she still actively choking?\u201d the deputy asked.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cShe is not. She passed out, and she\u2019s breathing again, and she\u2019s kind of going in and out,\u201d the caller said.<\/p>\n<p><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336349530%3Fsecret_token%3Ds-lZKGMflW6W8&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Alligator Alcatraz employees<\/div>\n<\/div>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The dispatcher requested that the caller stay on the line while she sent over the information to the paramedics. In the background, you can hear chattering from staffers trying to figure out what to do.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cHave any of the personnel walked out there to help you guys?\u201d the dispatcher asked.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>\u201cLike, any of the guards?\u201d the caller asked. The caller confirmed they had informed the guards of the incident. \u201cGo ahead and talk to them, okay,\u201d the dispatcher said, and the call ended.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Workers had been instructed to call their own dispatch, but the call was routed to the Collier County Sheriff\u2019s Office.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>One call indicated that the state might not have properly vetted an employee in its haste to operationalize the facility.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>On July 31, a dispatcher from Alligator Alcatraz called the Collier County Sheriff\u2019s Office for guidance on handling an employee with a traffic offense warrant. They asked how to confirm the warrant and whether they needed to detain her.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cWe haven\u2019t run into this yet, so it\u2019s like all new,\u201d the Alligator Alcatraz dispatcher told the deputy.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>From its earliest days of operations, detainees have complained about the harsh environment of the Everglades facility, from giant bugs, sweltering temperatures and mosquitoes. They were not alone. Employees at the makeshift detention center were also subjected to similar conditions.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>\u201cHi, I don\u2019t know why I keep calling and I get another county, but I call the other number,\u201d a muffled voice said in an Aug. 14 call to Collier County. \u201cI feel like I am going to pass out.\u201d<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<div> <iframe loading=\"lazy\" allow=\"autoplay; encrypted-media\" frameborder=\"no\" height=\"166\" scrolling=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/soundcloud%3Atracks%3A2336347934%3Fsecret_token%3Ds-0ypptdgFkFx&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\" width=\"100%\"><\/iframe><\/p>\n<div>Miami Herald \u00b7 Alligator Alcatraz employee<\/div>\n<\/div>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>The employee said she was in the back end of the parking lot, on a golf cart. She said faintly that she was trying to get out of the sun and she did not have any water.<\/p>\n<p><!--]--><!--[--><\/p>\n<p>Other times, Alligator Alcatraz employees called about personal issues, such as their boyfriend not returning their car after borrowing it or reporting that someone had stolen their license plate.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>Employees even directed one man to call emergency services when he arrived at the site in May in search of his immigration documents, he said.<\/p>\n<p><!-- --><!--]--><!--[--><\/p>\n<p>\u201cI went to the lost and found section but it\u2019s not here. So they told me to just call 911.\u201d<\/p>\n<p>Read more <a href=\"https:\/\/usmovingexpertss.com\/?p=1351\">Big Tuna\u2019s wins The State\u2019s Lake Murray Restaurant Poll. What to know about them<\/a><\/p>\n<p><!--]--><!--[--><\/p>\n<p><i>Esserman Investigative Fellow Claire Healy contributed to this report.<\/i><\/p>\n<p><!-- --><!--]--><!--]--><!-- --><!-- --><!-- --><\/article>\n","protected":false},"excerpt":{"rendered":"<p>After receiving alarming calls from detainees about their condition at Alligator Alcatraz, families called 911 to hoping to get them help<\/p>\n","protected":false},"author":1,"featured_media":1355,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-1356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018I just need somebody to help\u2019: What 911 calls reveal about Alligator Alcatraz - US Moving Experts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usmovingexpertss.com\/?p=1356\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2018I just need somebody to help\u2019: What 911 calls reveal about Alligator Alcatraz - 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